Snehi is a non-profit mental healthcare organisation established in 1994, dedicated to promoting psychosocial well-being and ensuring the right to positive mental health for all. Based in New Delhi, the NGO provides face-to-face counselling, free telephonic crisis intervention, and referral services, primarily focussing on children, adolescents, and individuals in emotional distress. Snehi also conducts mental health awareness programmes to reduce stigma and train professionals in mental health support. Over the years, it has helped thousands through its counselling services and workshops. Snehi's design approach emphasises confidentiality and accessibility, fostering trust through anonymous online chat and helplines. Its emotionally intuitive interaction ensures a non-judgemental and empathetic experience, making users feel heard and supported. Additionally, Snehi prioritises decentralised access, extending mental health support to rural and underprivileged communities through low-tech solutions like IVR, SMS, and WhatsApp counselling, ensuring help reaches those who need it most.