References:

Books:

• Alexander L. Brown, Jonathan Meer, J. Forrest Williams (2019 April). Why Do People Volunteer? An Experimental Analysis of Preferences for Time Donations. MANAGEMENT SCIENCE Vol. 65, No. 4, April 2019, pp. 1455–1468 ISSN 0025-1909 (print), ISSN 1526-5501 (online)
   
• E. Gil Clary and Mark Snyder (1999, October). The Motivations to Volunteer: Theoretical and Practical Considerations. CURRENT DIRECTIONS IN PSYCHOLOGICAL SCIENCE, VOLUME 8, NUMBER 5, OCTOBER 1999
   
• Marieke Van Willigen (2000). Differential Benefits of Volunteering Across the Life Course. Journal of Gerontology: SOCIAL SCIENCES, Vol. 55B, No. 5, S308–S318
   
• Jereesh K. Elias, Paulomi Sudhir and Seema Mehrotra (2016 September). Long-Term Engagement in Formal Volunteering and Well-Being: An Exploratory Indian Study. Behavioural Sciences. DOI:10.3390/bs6040020
   
• Debbie Haski-Leventhal and David Bargal (2008 January). The volunteer stages and transitions model: Organizational socialization of Volunteers. Human Relations DOI: 10.1177/0018726707085946 Volume 61(1): 67–102
   
• Véronique Jochum, Jonathan Paylor (2013 February). New ways of giving time: opportunities and challenges in micro-volunteering: A literature review. Institute for Volunteering Research, Social Welfare Portal
   
• Sean Rogers, Carmen M. Rogers, Karen D. Boyd (2013). Challenges and Opportunities in Healthcare Volunteer Management: Insights from Volunteer Administrators. Cornell University, School of Hotel Administration, Article 809
   
• Vale ́rie Millette, Maryle`ne Gagne ́ (2008 March). Designing volunteers’ tasks to maximize motivation, satisfaction, and performance: The impact of job characteristics on volunteer engagement. Springer Science + Business Media.
   
• Sibylle Studer, Georg von Schnurbein (2012 March) Organizational Factors Affecting Volunteers: A Literature Review on Volunteer Coordination. Voluntas (2013) 24:403–440 DOI 10.1007/s11266-012-9268-y
• Mark A. Hager, Jeffrey L. Brudney (2011). Problems Recruiting Volunteers: Nature versus Nurture. NONPROFIT MANAGEMENT & LEADERSHIP, vol. 22, no. 2, Winter 2011, DOI: 10.1002/nml.20046
   
• Christopher Einolf (2018 July) Evidence-based volunteer management: a review of the literature. Voluntary Sector Review, volume X
   
• Mark A. Hager, Jeffrey L. Brudney (2004 June). Volunteer Management Practices and Retention of Volunteers. The Urban Institute, Volunteer Management Capacity Study Series
   
• Lucy Kimbell (2010), From user-centered design to designing for service, Design Management Conference, London 2010
   
• Sarah Gibbons (2017 July). Service Design 101. Nielsen Norman Group Articles
   
• Stickdorn, M., & Schneider, J. (2010). This Is Service Design Thinking: Basics, Tools, Cases. Amsterdam: BIS Publishers.
   
• Kirstie McAllum (2017). Volunteers/ Volunteering, The International Encyclopedia of Organizational Communication. DOI: 10.1002/9781118955567.wbieoc217
   
• Ravi Mahamuni, Shivani Sharma, Sylvan Lobo, Ulemba Hirom, Pramod Khambete (2018 June), Quasi-participatory service design in organizational context: A case study, ServDes2018 - Service Design Proof of Concept
   
• Hagiu, Andrei, and Julian Wright (2015 March). Multi-Sided Platforms. International Journal of Industrial Organization
   
• Henry Harrison (2010 October). The NGO Sector: Opportunities for reducing administration and compliance costs. Health and Disability Sector Ngo Working Group
   
• Philip Kotler, Kevin Lane Keller (2006). Marketing Management: Analysis, Planning and Control, Pearson Prentice Hall, ISBN 013196853X, 9780131968530
   
• Harold A. Linstone, Murray Turoff (1975). The Delphi Method: Techniques and Applications, Addison-Wesley Publishing Company, Advanced Book Program, ISBN 0-201-04294-0

Other Links:

• Useful resource e-links related to 'Interaction Design'
• Interaction Design at IDC, IIT Bombay

Case Study Download:
• Vayam......