References:

• “Dementia language guidelines”, 2018

• Danny Walsh (2006), “Dementia Care Training Manual for Staff Working in
Nursing and Residential Settings”

• Jonathan Waite, Rowan H. Harwood, Ian R. Morton, David J. Connelly (2009),
“Dementia care: a practical manual”

• Bloom, D.E., Canning, D., Fink, G. (2010),
“Implications of Population Ageing for Economic Growth”. Oxford Review of Economic Policy 26, 583-612.

• Pramod Khambete, Uday Athavankar, Pankaj Doke, Ratnendra Shinde, Debjani Roy,
Sujit Devkar, Sanjay Kimbahune, Sujata Chaudhary (2015), “A Case Study in Participatory Service Design for Rural Healthcare System in India Using a Pattern Language”

• De Ruyter, Ko and Martin G. M. Wetzels (2000), “The Impact of Perceived Listening Behavior in
Voice-to-Voice Service Encounters”, Journal of Service Research, 2 (3), 276-284.

• Lauren Tan, Deborah Szebeko (2009),
“Co-designing for dementia: The Alzheimer 100 project”

• Sara Donetto, Paola Pierri, Vicki Tsianakas, Glenn Robert (2014), “Experience-based Co-design and healthcare improvement: realizing participatory design in the public sector”

• Bob Woods, John Keady, Diane Seddon (2007), “Involving families in care homes”

• Rashmi Gupta (2007), “The Perceived Caregiver Burden Scale for Caregivers of Elderly People in India”

• Nicola A. Cunningham, Tom R. Cunningham, Jane M. Roberston (2018), “Understanding and Measuring the Wellbeing of Carers of People With Dementia”

• Pramod Khambete (2011), “Pattern Language for Touchpoint Ecosystem: A Potent Framework for Multidisciplinary Design”

• Dawn Brooker (2007), “Person-Centred Dementia Care: Making Services Better”

• Chia-Chien Hsu, & Brian A. Sandford (2007),
“The Delphi Technique: Making Sense Of Consensus”

Other Links:
• Useful resource e-links related to 'Interaction Design'
• Interaction Design at IDC IIT Bombay

Case Study Download:
• Assisted Home Care for Dementia Patients......