Flying, nowadays, has become just a commodity than the ‘experience’ what it used to be a few years back. With the introduction of low cost carriers, cutting down cost on things that create an experience of flight have become an innovative management technique. The goal of achieving the lowest cost of flying left no room for the experience a passenger or even a crew member gets out of flying in the aircraft.
This project looks closely at one of the aircraft interior components, an airline service trolley, which has not seen a major development over the last 30 years. The aim of this project is to enhance the functionality and the useability of the airline trolley by analysing the various issues that are present now and finding out a design opportunity in each one of them.
Together with this, enough consideration has been given for visual aesthetics as well as the experience, a passenger or a crew member gets out of the product.
Case Study Download:
Design process that was followed in this project:
• Introduction
• A Standard Trolley
- Trolleys for Business class
. ATLAS Enclosed Trolley
. ATLAS Open Table Trolley
- Trolleys for Economy Class
• Process of Catering
- Pre-Flight
- In-Flight
- Post-Flight
• The Users
• TajSats Air Catering Visit
- About Trays and Tray Sizes
• Interviews
- Questionnaire 1
• Issues faced by Users
- The catering crew
- The cabin crew
- The Passengers
• Design Approach
- Design Philosophy
• Parallel Product Study
• Research Work
• Design Brief
• Scenario of Product Usage
- Constraints and Relaxations
• The Present Trolley
• Ideation Stage 1
• Concept Development: Phase I
• Ideation Stage 2
• Concept Development: Phase II
• Evaluation Criteria for Concepts
• Detailing of Concept
• Anthropometric Data
• Task Analysis
• Co-Creation | Feedback
• Detailing of Concept 2
- The Chassis
- The Fountain
- The Meal Containers
- The Point of Sale Container
- The Meal Box
• Major Challenges
• Final Conceptual Model
• Prototyping
• Features of the New Airline Service Trolley
• Recommendations for Turbulence
• Conclusio
• Bibliography
Case Study Download:
• In-Flight Catering Delight......
Bibliography
Case Study Download:
• In-Flight Catering Delight......
This project was done by Gautham Varma, M. Des. student of IDC, IIT Bombay during the third semester as a design project.
You could write to the following address regarding suggestions and clarifications:
Helpdesk Details:
Co-ordinator
Project e-kalpa
Industrial Design Centre
IIT Bombay
Powai
Mumbai 4000 076
India
Phone: 091-22-2576 7820/ 7801/ 7802
Fax: 091-22-25767803
Email: contact[at]dsource.in
Participants:
M. Des. Student in Product Design: Gautham Varma
IDC, IIT Bombay
Faculty Mentor: Professor P. Kumaresan
IDC, IIT Bombay
Website Design:Professor Ravi Poovaiah
Website Layout: Sachin B. Sonawane
Web Content Editing: Sanmati HosureWebsite
Programming: Roopa N. Sahoo, Mandar Joshi, Vaibhav Shah,Yogesh Masaye