Case Study - Slide Show

Design process that was followed in this project:

• Introduction
- Antenatal care
- Global AID

• Research
- Secondary Research
- Primary Research
- Virtual Conference
- Primary Conference

• Understand and Investigate
- Insights
- Scope
- Context
- Audience
- Ecosystem and stakeholders

• Ideation
- Interventions
- Service Ecosystem
- Service Touchpoint Network
- Ideation and Selection
- Service overview
- IndiaHCI as Hybrid Satellite

• Design
- Designing the Service
- Service Framework
- Personas
- Customer Journey Map
- Timeline
- Different modes of events
- Touchpoints

• Live Service Prototyping and Testing at IndiaHCI
- Preparation for live service prototype at IndiaHCI
- Hyper-local event protoping blueprint
- Virtual event poster and demo session
- Live Testing of service in IndiaHCI
- Hyper-local satellite event service
- Design testing
- Role of a host
- Participants of the service testing
- One week before the event
- Three days before the event
- Two days before the event
- One night before the event
- During the event
- Virtual event service design testing
- The hub
- Interactive conferencing tool

• Service Design Evaluation
- Evaluation of hyper-local event
- Observational data
- Semi-structured interviews
- Evaluation of Virtual Event
- Questionnaire
- Semi-structured interviews
- Limitations of the test

• Final service concept
- Scenarios
- Main Event Scenario
- Hybrid Event Scenario
- Virtual Event Scenario
- Flexibility of the modes
- Touchpoints
- Personal Virtual Hub Concept
- Virtual Network
- Additional Artefacts
- Digital Hygiene
- Deliverables
- Roles of a host
- Roles of a student volunteer
- Participant Invite
- Conference Box
- Human touchpoint ecosystem
- Additional touchpoints
- Feedback and Evaluation
- Evaluation and feedback round-II
- Limitations