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Design process that was followed in this project:

• Introduction

• Secondary Research

• Primary Research

• Primary Research Findings

• Service Concept

• Service Touchpoints

• Persona

• Critical Service Encounter

• Service Evaluation

• Evaluation results, Future work, Conclusion

• References

Case Study Download:
• Service Design for Financial Literacy......
• Service Design for Financial Literacy- Report......

 

 

 

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