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The current population of Mumbai stands at 12 million people. The density of the city stands at 20,637 sq/km, making it one of the most densely populated cities in the world. For a city with these statistics to function efficiently, it needs enormous effort from the civic authorities. The city’s lifeline—Mumbai’s local train—is the crucial mode of public transport. It aids 7.4 million people per day [social cops]. Considering the amount of traffic that uses this service, ticketing is a core aspect of the entire operation. Today, the modes of ticketing have expanded, but there is still a huge amount of load on the traditional ticket windows.

Currently, there are five different methods to book an unreserved travel ticket for the Mumbai local, but most of them remain unexplored by the audiences due to various reasons such as lack of knowledge, intimidation by technology, and the low standards of the automatic ticket vending machines. The project focuses on exploring these modes of ticketing and their impact in the real world and intervening in the ticketing system, trying to improve it and reduce the user's effort.