Mumbai is the capital of Maharashtra state. 2680 buses ferry 5 million passengers over 365 routes and have a work force strength of 38,000, which includes 22,000 bus drivers and conductors. The city is divided into 25 depots. There are 5200+ bus shelters in Mumbai. The study is intended to interpret the habits of people with respect to the usage of three bus shelters around them. Also to find the unmet needs of people with respect to bus shelters. The observational research is based on the photographs taken at various locations in Mumbai, which are then tagged based on the information they contain. The observations and insights from each photograph were then documented. An affinity analysis of these insights gave a finer breakdown of the issues that are unmet and unaddressed.