Communication is one of the most fundamental needs. The new century has brought about a revolution in the way we communicate. The coming of wireless devices and the wired world has changed our lives and made devices ubiquitous, but at the same time, it has brought forth new problems and issues. One of the most important developments in the area of interpersonal communication is the telephone. The telephone, which was a public device, developed into a very personal device with the advent of cell phones. The path of this development wasn’t smooth; the video phone was predicted to become the next-generation communication device, but somehow it failed miserably in its task. The development of new technology and services needs to learn from the mistakes made in the past.