This is a project to redesign the services portal operated by the Government of India at services.india.gov.in. The project looks at how urban users in India look for information about government services on the web and what are the challenges that they face while doing so. This report also contains design ideas that will help the users find information about these government services more efficiently. And finally, through qualitative user interviews, this report also contains the user’s feedback about the design changes that have been proposed in this report.