As part of my Project 1, I worked at Active Ai, a FinTech company working in creating AI-based conversational solutions for banking, insurance and capital markets. My internship period was from May 7, 2018, to June 30, 2018. During my internship tenure, my profile was Intern – Customer Experience Design. I was reporting to Michael Wee, Senior Experience Designer at Active Ai, and worked along with Paolo Rodriguez. My work involved creating flows, wireframes, concept videos and video prototypes for conversational systems made by Active Ai for its clients. With my discussions with the design and AI team, I was able to gain an understanding of conversational systems and their design. The culture at the company encouraged me to explore and research my areas of interest in the topic and have discussions with the team.