Designing an alternate way to reach relevant primary heatlhcare practitioners in Navi Mumbai


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Creator/Artist: Kaustubh Limaye

Category: Interaction Design

Document: P2 Project

Batch: 2013-2015

Source: India,   IDC IIT Bombay

Period:  2009-2018

Medium: Report pdf

Supervisor: Prof. Pramod Khambete


Detailed Description

For a migrant to an urban settlement like Navi Mumbai, deciding a primary healthcare service, is a task heavily influenced by the word-of-mouth effect. It is an important task as it is mostly the first encounter with the healthcare sys- tem. The credibility of the word-of-mouth phenomenon being doubtful, deci- sion making is a concern. Based on the information needs and decision making criteria for healthcare decisions of users, this project tries to aid the first time health seekers reach relevant general practitioners with informed decisions through an informa- tion system making advantageous use of the word-of-mouth effect. Considering a patient centric approach, a mobile application with search and connect features is presented as a solution. It facilitates search using user pref- erences, provides factual information about the general practitioners that is hidden, allows users to interact with friends and locals for getting assurance and acts as an appointment management tool.