This internship project work is a part of C-DAC’s on-going project on "Interactive Kiosks in the Chhatrapati Shivaji Maharaj Museum, Mumbai (formerly known as the Prince of Wales Museum). The project aims to install interactive kiosks in various galleries of the museum to provide a better experience for the visitors. To start with the project, a study of the visitors and the various aspects related to viewing artefacts in a museum was conducted to get design directions and understand the visitor expectations and problems. The study included visitor interviews (contextual inquiry), visitor feedback through questionnaires, and observation of visitor behaviour. The findings of the study have been presented as insights, design ideas, and recommendations. The study was conducted mainly at the Raja Dinkar Kelkar Museum, Pune, since the project office and resources are located in Pune. The findings are of a general nature; they can be considered to hold true in any general museum environment. The findings of the study are now useful in designing the content and interactions of the kiosk. Based on the available insights, the basic information architecture for the kiosk has been proposed with design recommendations, and the nature of applications therein has been thought over.