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Home / Case study / Service Design Alteration / Case Study - Slide Show

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  • Design Case study

    Service Design Alteration

    Changing the waste management behavior of the students of IIT Bombay
    by
    Akhil Guthula and Prof. Pramod Khambete
    IDC, IIT Bombay
    Case Study - Slide Show
     
    • Printer-friendly version

    Design process that was followed in this project:

    • Introduction
        - Waste management
        - IIT Bombay
        - Service Design
        - Behavioral change

    • Project Brief

    • Literature Review

    • Secondary Research
        - Waste management in India
        - Waste management in South Korea
        - The nudge unit of the UK
        - Home energy report by NSTAR

    • Primary Research

    • Project Scope

    • Personas

    • Using Behavior Change Models
        - Why CraftChange framework?
        - Empathy square
        - Behavior progression framework

    • Ideation

    • Final Concepts
        - Green treasure hunt
        - Green week
        - Sustainability cell
        - Sustainability at IITB stores
        - Waste segregation at IITB hostels
        - Other supporting interventions

    • Service Concept

    • Evaluation
        - Evaluation of Concept 5
        - Evaluation of other Concepts

    • Conclusion

    • Future Scope

    • Reflections
        - Craft Change framework
        - Service design for behavioral change

    • Learnings

    • Appendix

    • References


    Case Study Download:
    • Service Design Alteration......

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