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• South Korea once recycled 2% of its food waste. Now it recycles 95%. (n.d.). World Economic Forum.
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• Myers, E., & Souza, M. (2020). Social comparison nudges without monetary incentives: Evidence from home energy reports. Journal of Environmental Economics and Management, 101, 102315.
https://doi.org/10.1016/j.jeem.2020.102315

• Bitner, M. J., Ostrom, A. L., & Morgan, F. N. (2008). Service blueprinting: A practical technique for service innovation. California Management Review, 50(3), 66-94.
https://doi.org/10.2307/41166446

• Fensel, D., Facca, F. M., Simperl, E., & Toma, I. (2011). Semantic Web. Semantic Web Services, 87-104.
https://doi.org/10.1007/978-3-642-19193-0_6

• Mahamuni, R., Khambete, P., & Punekar, R. (2019). Behaviour progression framework for designing sustained behaviour change. Smart Innovation, Systems and Technologies, 39-50.
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• Isabel, M. M. (n.d.). Empathy Square: An aid for service design for behaviour change to support sustainability. Home.
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• 12. Fogg, B. J., & Hreha, J. (2010). Behavior wizard: A method for matching target behaviors with solutions. Persuasive Technology, 117-131.
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• De Young, R. (1993). Changing behavior and making it stick. Environment and Behavior, 25(3), 485-505.
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• Mummah, S. A., Robinson, T. N., King, A. C., Gardner, C.D., & Sutton, S. (2016). IDEAS (Integrate, design, assess, and share): A framework and toolkit of strategies for the development of more effective digital interventions to change health behavior. Journal of Medical Internet Research, 18(12), e317.
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• Fernando Secomandi, Dirk Snelders, "The Object of Service Design | Design Issues | MIT Press"
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Other Links:
• Useful resource e-links related to 'Interaction Design'
- includes HCI, User Centerd Design, Usability and Interface Design

• Interaction Design at IDC IIT Bombay


Case Study Download:
• Service Design Alteration......