This project is a deep dive into the Indian Healthcare system, specifically the Indian Medicine System, in an attempt to understand and map all the various perspectives in play and the clogs that interact to bring about these perspectives. Our team of 4, with specializations ranging from User Research to Interaction Techniques and Visual Design, was able to come together to identify the inner workings of this system and through secondary research and stakeholder interviews we were allowed to witness what works, what needs improvement and how innovatively people adapt to accommodate the system’s lapses.

Having understood the unique challenges Indians face in this space, we identified Patient Education as one of the key aspects to empower through a series of interventions spread across the system. Disseminating the interventions allows for a more holistic approach to the problem rather than trying to push through from one angle. We mapped out how each of these interventions positively impacts the larger system and this system design proposal was then presented forth to valuable stakeholder insights. Their response was a healthy of approval and some improvement suggestions, further grounding our work into reality. We are proud to have had the opportunity to work on a solution for the semi-urban middle-class population, a demographic that is often underrepresented when it comes to design solutions. We hope that the progress we have made here inspires and creates a real positive impact in the near future.