Design process followed was:
• Problem Statement
• Researching the Subject
• User Studies - Primary Research
• Analysis
• Need Identification and User Group Selection
• Design Goals
  - Interpreting Corporate Vision
  - Design Approaches to Conceptual Solutions
  - Alternate Design Solutions
  - Scaled model prototypes
• User feedback
• Prototyping
BPCL Design Process Downloads:
• Case Study - Retail Identity design for BPCL - pdf
